Privacy policy

Aindri Couture ("we", "our", "us") operates the website Aindri Couture and provides online shopping services through our website.

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices you have regarding your information when you visit our website, place an order, contact us, or otherwise use our services.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

When you use our website or place an order, we may collect information that you voluntarily provide to us, including:

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping/delivery address
  • Order and purchase details
  • Product, size and quantity information
  • Return or exchange information
  • Information you provide when contacting customer support
  • Reviews, feedback or other information you voluntarily submit

We may also automatically collect certain technical information when you visit our website, such as:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Website interactions
  • Referring website
  • Cookies and similar technologies

2. Payment Information

When you make a purchase, payment information may be processed by our payment service providers and Shopify.

We generally do not directly store your complete debit card, credit card or banking credentials on our own systems.

Payment providers may collect and process payment information according to their own privacy policies and security practices.

3. How We Use Your Information

We may use your personal information to:

  • Process and fulfill your orders
  • Process payments
  • Arrange shipping and delivery
  • Provide order confirmations and updates
  • Process returns and exchanges
  • Provide customer support
  • Respond to your questions and requests
  • Improve our website, products and shopping experience
  • Prevent fraud, misuse and unauthorized activity
  • Maintain the security of our website
  • Send promotional or marketing communications where permitted by law and where applicable
  • Understand how customers use our website
  • Comply with applicable legal and regulatory requirements

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, maintain shopping-cart functionality, understand website usage and support certain advertising or marketing activities.

Cookies may be placed by us or by third-party service providers that help us operate and improve our website.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some features of our website.

5. Sharing Your Information

We may share your information with trusted third parties when necessary to operate our business and provide our services.

These may include:

  • Shopify, which provides our e-commerce platform
  • Payment processors and payment service providers
  • Shipping and delivery partners
  • Technology and website service providers
  • Customer support and communication providers
  • Analytics and marketing service providers, where applicable
  • Other service providers that assist us in operating our business

We may also disclose information when required by law, legal process, government authorities, or when necessary to protect our rights, customers, website or business.

We do not sell your personal information for money.

6. Shopify

Our store is powered by Shopify, which provides the technology and infrastructure that allows us to operate our online store.

Information you provide through our website may be processed by Shopify and other service providers involved in providing our services.

You can learn more about Shopify's privacy practices through Shopify's privacy information.

7. Marketing Communications

If you provide your contact information and consent to receive marketing communications, we may send you information about:

  • New products
  • Special offers
  • Discounts
  • Promotions
  • Other updates from Aindri Couture

You can unsubscribe from promotional emails at any time by using the unsubscribe option included in the communication.

Even if you opt out of marketing communications, we may still send you essential communications relating to your orders, account, returns, exchanges or other transactions.

8. Third-Party Links

Our website may contain links to third-party websites, services or social media platforms.

These third-party websites have their own privacy policies and terms. We are not responsible for the privacy practices, security or content of websites that we do not operate.

We recommend reviewing the privacy policy of any third-party website you visit.

9. Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, alteration or disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Complete transactions
  • Provide our services
  • Maintain business and transaction records
  • Resolve disputes
  • Prevent fraud
  • Comply with legal and regulatory obligations

When information is no longer required, we may delete or securely dispose of it where appropriate.

11. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of personal information, where legally permitted
  • Withdraw consent for certain processing
  • Opt out of promotional communications

To make a privacy-related request, please contact us using the details provided below.

We may need to verify your request before taking action, where permitted or required by applicable law.

12. Children's Privacy

Our website is intended for general consumers and is not knowingly intended to collect personal information directly from children.

If you believe that a child has provided us with personal information, please contact us so that we can review the situation and take appropriate action where required.

13. International Data Processing

Some of our service providers, including Shopify and other technology providers, may process or store information in countries outside India.

Where applicable, such providers may process information in accordance with their own privacy policies and applicable data-protection requirements.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology or applicable legal requirements.

When we make changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this page periodically to stay informed about how we protect your information.

15. Contact Us

If you have any questions about this Privacy Policy, want to make a privacy-related request, or have concerns about how your information is handled, you can contact us at:

Aindri Couture
B4 88C Lawrence Road, Keshavpuram
New Delhi – 110035, India

Email: aindricouture@gmail.com
Phone: +91 97178 9563